FAQs
Is your swim true to size?
Our sizing is true to size. If your are still unsure please refer to our size chart in the footer menu, or contact us info@kalanithelabel.com for further assistance.
How do I care for my Kalani Swim?
Hand wash in cold water and dry in the shade
Please note: Do not dry clean, wash in warm water, place in washing machine/dryer, or come into contact with rough surfaces
Domestic (Australia) vow Aus Post Express: 1-2 Business Days.
International via DHL Express: 3-4 Business Days.
*Due to the current COVID-19 situation please expect delays*
How are we taking sustainable and environmentally friendly steps? All orders are packaged in our reusable Kalani the Label cotton carry pouch. Your order is also shipped in a compostable poly mailer bag. All of our packaging materials and processes are plastic-free and eco-conscious.
How do I change or cancel my order?
Unfortunately once your order has been placed we are unable to alter or cancel it. Please double-check all information before proceeding with your purchase. However, if you need to change or update details such as your shipping info please email us info@kalanithelabel.com
Do you offer refunds & returns?
Returns - You are welcome to return your order as long as you meet the following requirements:
- Must be sent back within 14 days of the delivery date
- Must be in its original, unused, unaltered, and unwashed condition
- Must be returned with swing tag, cotton carry pouch, hyoegine pad and packaging
You are then welcome to swap for something different or receive store credit.
Refunds - Refunds are only offered on faulty items. Please contact info@kalanithelabel.com regarding returns or refunds.
How do I get in contact?
Please contact us at info@kalanithelabel.com for any enquiries!